Little Island Business Association is the business organisation representing the 1,000 plus businesses in Little Island which is the largest business district in Cork and Ireland South. As part of a major expansion of its services in a new cluster zone of business associations, a new Membership Manager is being appointed to manage new and existing memberships.
Key Responsibilties
- To contribute to the membership development plan and review with the Membership Director all departmental activity including:
- Member recruitment and retention campaigns
- To interpret membership recruitment and retention statistics and review member research and make recommendations
- The sale and delivery of association services to non-members
- Assisting general marketing activity
- Polices and procedures
- Other activity, including affinity and sponsorship schemes
- To offer ideas for improvement or change in all operational areas
- To manage member communications including responding to member queries and the production and inventory of membership and marketing material e.g. letters, newsletters, e-bulletins and brochures
- To manage member events
- To manage member market research
- To manage member recognition programmes
- To assist in PR activity including the publication of press releases
- To maintain accurate membership records and marketing databases
Knowledge, skills and abilities:
- A good knowledge of marketing, management, administration, planning,, market research and member relationship management skills and techniques
- Able to establish and maintain effective working relationships with other departments, members and suppliers
- Strong project management and organisational skill
- Good written and oral communication skills
- IT literate: Familiar with using word processing, databases, spreadsheets, project management software and web applications including email, e-marketing, s-surveys, e-discussion groups, etc.
Key Success Areas
- Maintain a high level of member satisfaction with incoming and outgoing communication
- Maintain accurate membership records and marketing databases
Other requirements
- Hold a valid driving license
- Able to attend events and other off-site functions
The person appointed will be experienced in sales and development with a proven track record of delivery. A competitive salaried package is on offer.
If you are interested in the role, send your CV and application letter by email to Michael Mulcahy at michael.mulcahy@liba.ie
